Refund & Cancellation Policy

1. Subscriptions

Paid plans (Pro, Team) are subscriptions billed monthly or annually through Lemon Squeezy. Your plan renews automatically until you cancel.

2. Cancellation

Pro and Team: you can cancel anytime from Settings → Billing (or via the Lemon Squeezy customer portal). When you cancel, you keep paid access until the end of the current billing period; then your account moves to the Free plan (your data and saved content remain, subject to Free-plan limits).

3. Refunds

14-day money-back on your first payment for Pro or Team: if Intellrise isn't right for you, email contact@intellrise.com within 14 days of the initial charge for a full refund.

Renewals (after the first period) are generally non-refundable, except where required by law.

Annual plans: refundable within the 14-day window from the initial annual charge; after that, no partial refunds for the unused portion (you keep access until period end).

Refunds are processed by Lemon Squeezy back to your original payment method.

4. Downgrades & plan changes

Downgrade takes effect at the end of the current period; features above your new plan's limits become unavailable then. Upgrade takes effect immediately; Lemon Squeezy prorates the difference where applicable.

5. Free plan

The Free plan is $0 and is not eligible for refunds (nothing is charged). All self-serve plans are BYOK — you supply your own AI provider key, and any AI-provider charges are billed to you by that provider and are outside Intellrise's billing.

6. Failed payments

If a renewal payment fails, we may retry and place the account in a short grace period before downgrading to Free.

7. Contact

Billing questions: contact@intellrise.com. Intellrise Technologies (SSM Reg. No. 202603145414 / LA0090055-W), Malaysia.

8. Managed

Managed is $490 a month, including tax, billed monthly in advance by invoice or card. You can cancel any time by emailing contact@intellrise.com; cancellation takes effect at the end of the paid month. We do not refund the current month, including the first one, because Managed starts with a two-week free trial. The 14-day money-back in section 3 applies to Pro and Team only.